mega11 Privacy Policy
This page describes what data we collect when you use mega11 and how we keep that information protected. We take your privacy seriously. We don't sell your personal information to marketers or data brokers. We use your data only to run our platform, verify your identity, process payments, and support your account.
When you create an account on mega11, you share information with us—your name, email, phone number, and national ID number. When you deposit funds via DANA, e-wallet, mobile banking, or local payment, payment data flows through encrypted channels. We store some of this data on our servers; other data is held by our payment partners. This policy explains what we collect, where it goes, how long we keep it, and what rights you have.
Our commitment is transparency. You can request a copy of your data, ask us to delete certain information (subject to legal holds), and opt out of non-essential processing. Read through this policy. If questions remain, our support team is available to clarify our practices during business hours.
Data We Collect and Why
We at mega11 collect personal data in several categories. During account creation, we ask for your full name, email address, phone number, and date of birth. These are essential for account setup and communication. Before your first withdrawal, we require verification—uploading a scan of your national ID and sometimes a selfie holding your ID. This Know-Your-Customer (KYC) check is a legal requirement to prevent fraud and money laundering.
When you deposit or withdraw, payment data flows between mega11 and your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank). We record the transaction amount, date, and time. We do not store your wallet PIN, bank password, or full credit card number. Your payment provider retains that sensitive information on their secure servers.
We also collect gameplay data—which games you play, when you play, your bet sizes, and your account balance. This is used to detect fraud, resolve disputes, and understand platform usage patterns. We log your IP address, device type, and browser information when you access mega11. This helps us identify unauthorized access attempts and provide support if your account is compromised.
- Account Information
- Name, email, phone, date of birth, national ID number, residential address. Collected during signup and verification.
- Payment Information
- Transaction amounts, dates, payment method used. We do not store your wallet password, PIN, or full card numbers.
- Gameplay Data
- Games played, bet amounts, spin results, account balance, withdrawal requests. Used for dispute resolution and fraud detection.
- Device & Network Data
- IP address, device type, browser, operating system. Used for security and access logging.
How We Use Your Data
Our mega11 platform uses your data for several core functions. We verify your identity to comply with legal requirements and prevent fraud. We process your payments by sending transaction details to payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We maintain your account balance and game history so you can access your data anytime. We resolve disputes by reviewing game logs, payment records, and spin histories.
We also use data for security. If your account shows unusual activity—rapid deposits and withdrawals, logins from multiple countries, or large bets after account creation—we flag it for review. This protects your account from takeover attempts. We may contact you via email or SMS to confirm unusual activity.
We do not use your data for direct marketing without your consent. We may send service notifications (payment confirmations, account alerts, game results) because these are essential for account function. You can opt out of non-critical emails (promotional updates, new game announcements) in your account settings. You cannot opt out of security emails or account notifications.
Data Sharing with Third Parties
We share data with third parties only when necessary to operate mega11. Payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) receive your transaction data as part of processing deposits and withdrawals. These providers have their own privacy policies; we don't control how they handle your data after the handoff. We recommend reviewing their policies if you have concerns.
We work with compliance and fraud-detection services. These partners receive your account data (name, ID number, transaction history) to screen for money laundering, sanctions violations, and fraud patterns. If you're registering from Jakarta, Surabaya, Bandung, Medan, or Semarang, your information may be checked against international watch lists and local regulatory databases.
We do not sell your personal information to marketers, advertisers, or data aggregators. We do not share your email list with third parties. If a government agency requests your data (via a valid court order or legal process), we comply with the law and provide the requested information. We notify you of government data requests when legally permitted to do so.
How Long We Keep Your Data
We retain different data for different periods. Your account information (name, email, phone, ID number) is kept for as long as your account is active, plus an additional 2 years after account closure. This allows us to respond to disputes and comply with anti-money-laundering regulations. Game logs and payment records are retained for 90 days after each transaction. Older records are archived but remain accessible to our compliance team if needed for dispute resolution or regulatory inquiry.
If you request account deletion, we delete your account email, phone, and associated personal data, but we retain anonymized game records and transaction logs for 7 years per legal requirement. We cannot delete government-mandated records (e.g., KYC documentation held for anti-money-laundering compliance). If you request deletion and we have an ongoing dispute or investigation, we retain relevant data until the matter is resolved.
Your Rights Under Our mega11 Privacy Policy
You have the right to access your personal data. Request a copy of your information via our support team, and we provide it within 5 business days. You have the right to correct inaccurate data—if your name or address is wrong, contact us and we update it. You have the right to request deletion of certain data (subject to legal holds), and we process deletion requests within 30 days where legally permissible.
You have the right to withdraw consent for non-essential processing. You can opt out of promotional emails, analytics tracking, and cookie-based advertising. You can request a portable copy of your data (in a machine-readable format) so you can move your information to another service. Some of these rights are limited by law or by the need to maintain account security, but we honor every request we legally can.
mega11 operates on the principle that your data belongs to you. We protect it, we don't sell it, and we respect your choices about how it's used.
Cookies and Tracking Technologies
Our mega11 website uses cookies to remember your login session and preferences. Session cookies are temporary—they expire when you close your browser. We use persistent cookies (lasting up to 1 year) to recognize you on repeat visits so you don't need to re-enter your password. These cookies are not sold to advertisers; they're used only by mega11.
We use analytics cookies to understand how users navigate our platform. We track which pages are visited, how long users stay, and whether they access mega11 from mobile or desktop. This data helps us improve our interface and fix bugs. You can disable analytics tracking in your account settings without losing access to games or services.
We do not use tracking pixels, web beacons, or fingerprinting technologies to follow you across the internet after you leave mega11. If you see mega11 ads elsewhere (retargeting), those ads are served by our advertising partners using standard cookie data, but we don't share your account information or game history with ad networks.
How We Protect Your Data
We at mega11 use industry-standard encryption to protect your data in transit and at rest. All communication between your device and our servers uses SSL/TLS encryption (indicated by "https://" in your browser). Your password is hashed using a secure algorithm so that we cannot read it even if our database were breached. Your account balance and game history are stored in encrypted databases with access restricted to authorized staff.
Our servers are hosted in secure data centers with physical access controls, surveillance, and backup power. We perform regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach or security incident, we notify affected users within 72 hours and provide details about the incident and steps we've taken to remediate it.
Changes to This Privacy Policy
We update this privacy policy occasionally to reflect changes in our operations or legal requirements. When we make material changes, we notify existing account holders via email and display a notice on the mega11 platform. Your continued use of mega11 after a policy update means you accept the revised terms. You can always review the current policy here.
If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via live chat, email, or phone. We respond to privacy inquiries within 5 business days. Our support team operates during standard business hours in English and Indonesian.